Ordering Questions
Why cant I see pricing and place orders?
To view pricing, you must have an active and approved account. The first step is to fill out your information using the link below to create your account. After submission, we’ll review your application to ensure you’re the right fit, and an associate will email you upon approval. Please note, at this time we do not accept Amazon sellers, distributors, or other wholesalers.
Create Account:
Can I order by phone?
Yes, call us at (619)-477-6225; we’ll be more than happy to walk you through the process. Our customer service hours are Monday to Friday from 9:00am to 6:00pm PST. Unfortunately if you place an order over the phone, we will not be able to honor any coupon codes.
Can I email my order?
Yes, we accept emailed orders. Be sure to have an activated account prior to sending your orders. Include your Name, Phone Number, E-mail, and Shipping Address. We will contact you as soon as we receive your order.
Can I place an order without a business license or resale permit?
Our website is exclusively for retailers and resellers. If you're local, our warehouse is open to both wholesale and non-wholesale customers Monday through Friday, from 9am to 6pm. To shop online, you will need a resale permit or license, though we understand that some states don’t require such permits. In those cases, we'll ask for proof of your retail location. However, if you're shopping for personal use, no permit is required for in store shopping.
Do you sell to Amazon sellers or other wholesalers distributors? We are selective in the clients we work with, and at this time, we are unable to accept Amazon sellers unless they specialize in unique freeze-dried candy, repacks, or white label products. Additionally, to be considered for a partnership, you must have a physical retail store or specialize in the direct sale of candy, rather than using third-party websites or wholesale portals for redistribution. Below is the link to create your account:
Create Account
https://www.wholesalecandywarehouse.com/account/register
What is your return policy?
For the health and safety of our customers, we DO NOT accept returns on any edible products. We only accept returns of non-edible items that have not been used and they have the original packaging. Click here to learn more about our Return Policy.
Do I have to pay sales tax?
WholesaleCandyWarehouse.com does not charge sales tax on candy. However, we do charge sales tax on non-edible items.
Can I put items on hold?
Unfortunately we do not put items on hold.
Do you have a minimum order amount?
Wholesale Candy Warehouse has a $250.00 minimum order amount.
What forms of payment do you take?
We accept Visa, MasterCard, Discover, and American Express. You can also pay with a PayPal account.
Shipping Questions
How much does shipping cost?
Shipping cost varies depending on product weight, the zip code of the delivery address, and shipping service chosen. Upon checkout, you’ll be able to see the associated shipping costs for the different service types.
How far in advance should I purchase my candy if I need it on an exact day?
We recommend our customers to purchase candy at least two weeks in advance.
Does WholesaleCandyWarehouse.com ship outside the United States?
At this time we only ship within the United States.
Is my candy going to melt in transit during warm weather?
WholesaleCandyWarehouse.com cannot guarantee that some products will not melt during transit. Click here to learn more about our Warm Weather Policy.
Candy Questions
Do you have all your products in-stock? Our website does not keep a live inventory of whats in stock. If an order is placed and a product is out of stock, we will reach out to you to discuss possible substitutes or replacements. If none are available, we will refund the difference when processing your order. To help streamline this process and avoid delays, we highly recommend emailing your orders directly and we can invoice you for whats available..
What is the best way to store candy?
DO NOT freeze or refrigerate candy because the thawing and condensation will ruin your candy. Keep candy in a cool, dry area. After opening products from their original packaging, ensure that you re-seal tightly or re-wrap in a zip-lock bag to prolong their freshness. A good area for storing unopened candy is in your closet, under your bed, or any other cool, dark areas in the house away from windows and direct sunlight (sunlight changes the color of candy). NOTE: If you are hot, your candy is probably melting.
